RETURNS & EXCHANGES

At Khodgi, we strive to ensure your satisfaction with every purchase. Please read our return and exchange policy carefully before placing an order.

7-Day Return Policy

We offer a 7-day return window from the date your order is delivered. However, returns and exchanges are only accepted in the following cases:

  • You received a damaged item.

  • You received the wrong item.

Note: Sale items are non-returnable and non-exchangeable.

Return Eligibility

To qualify for a return, your item must meet the following criteria:

  • Unused, unworn, and in original condition

  • Includes all tags and original packaging

  • You must provide a receipt or proof of purchase

If your return is accepted, we will provide instructions on how and where to send your package. Returns without prior approval will not be accepted.

In case of an exchange or refund, the customer must ship the outfit back to BRAND within 7 days of receiving the outfit, otherwise, the request will not be accepted.
Any mailing/shipping charges associated with the exchange of a defective item are the sole responsibility of the customer.

How to Start a Return

To initiate a return, please contact us via WhatsApp: +92 346 0285082

We're here to help with any return-related questions as well.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective or damaged

  • You received the wrong item

We'll evaluate the issue and resolve it promptly.

If your order does not arrive within the expected timeframe, please contact us within 7 working days of the estimated delivery date so we can investigate with the courier.

Refund Policy

Once we receive and inspect your returned item, we will notify you about the approval status of your refund.

  • If approved, your refund will be processed to your original payment method within 7 business days.

  • Please note: It may take additional time for your bank or credit card provider to post the refund.

  • In case of an exchange or refund, the customer must ship the outfit back to BRAND within 7 days of receiving the outfit, otherwise, the request will not be accepted.
    Any mailing/shipping charges associated with the exchange of a defective item are the sole responsibility of the customer.

If more than 7 business days have passed since your refund was approved, contact us at WhatsApp: +92 346 0285082.

Exchanges

If you received a damaged or incorrect item, you may request an exchange.
The fastest way is to return the item and, once approved, we will send the correct item.

Important Notes

  • Stitched items based on incorrect size information provided by the customer are not eligible for return or refund.

  • Sale items are final sale and cannot be returned or exchanged.

Order Cancellation or Modification

All paid orders are final and cannot be changed or cancelled after 24 hours of order placement.
This policy allows us to prepare and deliver your order efficiently and on time.

For any further questions, feel free to reach out via WhatsApp: +92 346 0285082